RV Customer Success- Senior Executive
At Nielsen we autonomously contribute to analysis that resolves specific Client concerns; serves as a liaison between the Commercial team, Quality Assurance, Operations, Engineering, & Data Science teams with regards to Internal and External Client Projects. Data science drives everything we do here at NielsenIQ. Our statistical research is at the forefront of an industry moving at the speed of light. In this role on the Digital Product team, your work on innovative methodologies and data optimization will directly impact our business and our clients. It is a Client servicing role; The FTE will be interacting with the CMI on a day-to-day basis. RESPONSIBILITIES • Maintain a client service orientation by managing the day-to-day administration of client service activities. • Working closely with the retailers – T&D / FMCG – Getting timely data, solving queries, giving insights to the retailerClient Management: handle RMS related clients' queries • Working closely with hub team for reports, DB generation & also in case of any adhoc queries • Technical: acquire knowledge of both RMS solutions by attending requisite training • Maintain accurate, complete, up-to-date, and insightful client business profiles• Serve as primary contact to assigned client contacts on ad-hoc analyses and understand and respond to questions on content, basic data, issues/questions, report generation, etc • Delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards • Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc. and perform quality checks on all reports for alignment to request accuracy and correctness QUALIFICATIONS ● 2 to 4 years’ experience in Tech and Durable/ FMCG / Service / Retail industry ● Effective communication skills ● Strong Client Focus and Proactiveness ● Strong command on Microsoft Excel and PowerPoint ● Working knowledge of research techniques and methodologies ● Plus point: Working knowledge of statistic and multivariate analysis ● Knowledge of T&D/ RMS is a plus Our BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regula...