Rwanda IT Operations Administrator
About One Acre Fund Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post. Our Rwanda program, founded in 2007 is our largest and operates under the local brand Tubura. We have more than 3,000 staff across all four provinces of Rwanda, as well as in Kigali. Together, we served more than 2.8 million farmers in 2024. We work closely with the government to support national efforts to improve food security. Additionally, we help channel funding and resources to promising agri-SMEs, supporting farmers by providing a market for high-impact crops such as coffee, avocado, and chili. About the Role Seeking an exceptional professional with over three years of experience in team and project management, alongside technical expertise in endpoint and network management, to help increase our impact per farmer by streamlining field support. Responsibilities Deliver IT Operations & Technical Support Provide Tier 2 technical support for end-user devices, networks, and IT services, ensuring timely resolution of incidents and service requests. Support the administration and maintenance of laptops, tablets, mobile devices, and network infrastructure in line with established service standards. Ensure compliance with IT policies, security standards, and operational procedures to deliver reliable technology services. Coordinate IT Projects & Technology Deployments Manage medium-complexity IT projects, delivering solutions on time and within scope. Define project plans, timelines, and stakeholder responsibilities while coordinating internal teams, vendors, and business partners. Support implementation of new technologies, system upgrades, and IT infrastructure improvements following project management best practices. Maintain IT Systems & Operational Excellence Coordinate routine IT operational activities, including device maintenance, inventory management, system performance monitoring, and data quality initiatives. Monitor service performance and contribute to maintaining accurate IT asset and operational records. Help ensure technology services remain secure, efficient, and available to users. Drive Continuous Improvement Identify opportunities to improve IT processes through automation, standardization, and operational efficiencies. Support tracking and reporting of key IT operational metrics and service performance indicators. Contribut...