Sales Finance and Business Operations Manager

ABOUT CITIZEN

Citizen is the #1 public safety app in the U.S., used by more than 15 million people across 60+ cities to stay safe and informed in real time. Through verified safety alerts, live incident maps, user broadcasts, and 24/7 access to trained safety agents, Citizen helps people understand what is happening around them and get help when it matters most. We are also expanding our enterprise business, bringing Citizen’s real-time data, video, and operational capabilities to organizations that need greater visibility and faster decision-making.

As this business grows, we need strong financial and operational infrastructure to turn pipeline into predictable revenue and lasting customer relationships. The Sales Finance and Business Operations Manager will help build that foundation across forecasting, deal desk, CRM, commissions, billing, collections, onboarding, and reporting.

Our mission is simple: Protect the World. We are building the first global safety network where people protect one another instantly and transparently.

Key Responsibilities

Enterprise Revenue Forecasting & Quota Setting

- Own the enterprise sales forecast by maintaining a bottoms-up, pipeline-driven forecast across deal stage, expected close timing, conversion rates, and bookings assumptions.

- Design and maintain quota, territory, and capacity planning in partnership with the Sales Director and CFO, including vertical-based territory mapping by account potential, geography, and market opportunity.

- Administer and optimize the CRM and connected revenue tooling to ensure data integrity, accurate pipeline reporting, and clean handoffs from Sales to Finance.

Deal Desk & Contract Management

- Own the deal desk process for non-standard commercial terms, including pricing exceptions, discounts, payment terms, contract duration, renewal terms, and custom deal structures requiring Finance, Legal, or executive review.

- Build and maintain deal approval playbooks, including appr...