Sales Operations Senior Executive

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.Asia Sales Operations – Sales Operations Senior Executive As a Sales Operations Senior Executive, you will own the end-to-end sales order lifecycle across Asia Distributor and Commercial network - primarily supporting Asia distributors and channel partner sales orders from order receipt through to delivery execution, dispute/returns resolution, and performance reporting. You will partner closely with Commercial Planning, Finance, Operations, and 3PL warehouses to ensure accurate master data, compliant order processing, and consistently excellent distribution experience. What you’ll be doing • Manage back-catalog and new-release distributor and commercial sales order processing: review, validate, and accurately process distributor/channel partner orders while ensuring compliance to order requirements. • Act as the primary point of contact for order administration during coverage periods (e.g., planner leave), ensuring continuity of service. • Own EDI / order transmission exception management: investigate non-receipt or transmission errors, coordinate fixes, and confirm re-processing. • Maintain purchase order forms, purchase pricing/assortment lists, and presell SKU set-up, ensuring data accuracy across systems. • Coordinate outbound execution with 3PL warehouses: create deliveries, validate dispatch readiness, and ensure day-one launch requirements are met for Asia distributor launches. • Manage distributor and transport bookings: coordinate delivery schedules with distributors/key accounts and collaborate with Freight Forwarders on shipment bookings as required. • Collaborate closely with MDG team to ensure operational continuity; serve as the primary functional backup for distributor data workflows during peak volumes or resource absences (e.g., holiday cover) to maintain uninterrupted onboarding and data integrity. • Support the monthly demand and supply planning process by updating production order and inventory data in the Rolling Forecast (RF) file, ensuring the commercial team has an accurate supply picture for their alignment meetings. • Coordinate the rework order process by aligning monthly schedules and new product launch requirements to ensure inventory is ready when needed, helping the team maintain a smooth flow of product to ma...