Sales & Service Excellence Manager - Sales Representative (Malaysia)
In July 2023, Diversey was bought by Solenis. The agreement unites two of the industry's heavyweights with activities in related and highly complementary markets. Solenis produces sustainable specialty chemicals for water-intensive industries, while Diversey specializes in providing solutions and technologies within cleaning, hygiene and infection prevention.
With the acquisition, Solenis has activities in over 130 countries, with 71 production facilities and over 15,000 employees. In 2024, Solenis is Recognized as a US Best Managed Company for the third consecutive year. For over 100 years, we at Diversey have worked to further develop and adapt our wide range of cleaning and hygiene solutions.
Our solutions include everything from patented cleaning agents, dosing and dispensing equipment, floor machines, digital monitoring systems, services and advice. Business we serve: Facility Management, Building Service Contractors, Foodservice, Hospitality, Public Sector, Healthcare, Channel Partners etc. We are green at heart and working with sustainable development as a very comprehensive concept that deals with both environmental, economic and social aspects.
Thanks to our long history as a market leader in hygiene, infection prevention and cleaning solutions, the name Diversey has today become synonymous with quality and credibility.
We are seeking a Sales & Service Account Manager to drive profitable growth, develop strategic customer relationships, and deliver exceptional service across an assigned territory.
About the role
You will combine new business development, account management, and solution selling, working with customers across Hospitality, F&B, Manufacturing, Facility Management, and Commercial sectors. You will promote integrated solutions including cleaning equipment, chemicals, hygiene products, consumables, and service contracts.
What You'll Do
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Grow new and existing accounts to achieve sales and profitability targets.
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Manage the full sales cycle from prospecting through negotiation and contract closure.
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Build strong relationships with customers from operational teams to senior leadership.
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Identify opportunities to expand accounts and drive recurring revenue through service contracts and consumables.
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Partner with Service, Operations, and Technical teams to deliver effective customer solutions.
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Maintain accurate sales pipelines, forecasts, and customer data in CRM.
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Monitor market and competitor activity to identify new opportunities.
What You'll Bring
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5–8 years' B2B sales, business development, account management, or service sales experience.
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Proven track record of achieving sales targets and growing strategic accounts.
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Experience in cleaning equipment, chemicals, hygiene, industrial solutions, or service contracts is advantageous.
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Strong consultative selling, negotiation, presentation, and relationship-building skills.
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Commercially driven, customer-focused, and confident engaging senior stakeholders.
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Experience in Hospitality, Hotels, F&B, Facility Management, Manufacturing, or related industries is highly regarded.
Join us to build lasting customer partnerships, grow the business, and deliver solutions that make a real difference.