Salesforce Admin

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.8x8 has an exciting opportunity on our internal Information Technology team for an experienced, detail-oriented, and proactive Salesforce Administrator to manage and enhance our Salesforce platform.  This position is an in-office or hybrid work role based in London, UK (UK Business Hours), and will work closely with internal stakeholders to customize, configure, and maintain Salesforce to meet business needs, ensuring the platform operates efficiently and aligns with organizational goals. This role is key to optimizing Salesforce for user productivity, data accuracy, and process automation.In this role you will be responsible for:System Administration-related activities:Serve as a primary administrator for the Salesforce environment, ensuring optimal performance and uptime.Manage user setup, profiles, roles, permissions, and security settings.Maintain system health, perform regular data audits, and ensure data integrity.Participate in and help drive Salesforce services problem/incident troubleshooting and resolution in partnership with the greater 8x8 IT/BizApps team, our peers, partners, and business customers.Conduct and present root cause analysis of incidents as appropriate.Assist in defining, implementing, and executing  Disaster Recovery and High-Availability plans.Identify stability, performance, and risk trends and conditions that indicate the need for changes to the 8x8 Salesforce environment.Build and maintain productive collaborative relationships with external vendor partners, technicians, peer engineers, and client business teams.Participate and provide guidance and IT/BizApps team representation to/within broader organizational change/risk control initiatives and governance bodies.Customization and Configuration activities:Configure and customize Salesforce objects, fields, page layouts, record types, workflows, validation rules, and automation processes.Build and maintain reports, dashboards, and analytics to support business decision-making.Implement changes and enhancements to meet evolving business requirements.Automation and Process Optimization activities:Design and implement automation solutions, such as Flows, Process Builder, and Approval Processes, to streamline business operations.Optimize workflows to reduce manual tasks and improve efficiency across teams.Support integration of Salesforce with third-party tools and applications.User Support and Training activities:Build and maintain productive collaborative relationships with business users and key stakeholders.Provide day-to-day support to Salesforce users, troubleshooting issues and implementing solutions.Develop and deliver training materials and sessions to improve user adoption and proficiency.Act as a Salesforce subject matter expert, addressing inquiries and guiding users on...