Salesforce Support Specialist (Maternity Cover)

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available.Overview:We are seeking a hands-on Salesforce Administrator & Partner Portal Specialist to support and maintain Mitel's Salesforce ecosystem during a temporary parental leave coverage assignment.The primary focus of this role is the day-to-day administration and support of Salesforce CRM and Salesforce Experience Cloud, including Level 1 and Level 2 user support, content management for the Partner Portal, and platform administration activities. The successful candidate will also contribute to business analysis activities, process improvements, and small enhancement initiatives in collaboration with business stakeholders and the Salesforce development team.This role requires a service-oriented professional who can balance operational support, content management, and continuous platform improvement while working in a global environment.Responsibilities:Salesforce Administration & User Support:Perform routine Salesforce administration and configuration activities.Create and maintain reports, dashboards, workflows, validation rules, and automations.Maintain data quality through data maintenance and governance activities.Serve as primary contact for Salesforce Level 1 and Level 2 support requests.Analyze, troubleshoot, and resolve user issues in a timely manner.Manage user accounts, roles, profiles, permissions, and access rights.Document support procedures, configurations, and system changes.Partner Portal & Content Management:Manage and maintain content within the Salesforce Experience Cloud Partner Portal.Ensure content accuracy, consistency, and compliance with governance standards.Coordinate content updates with business stakeholders and content owners.Create and publish structured content using appropriate formatting, images, and graphics.Coordinate translations and publication of multilingual content.Support marketing initiatives through timely content publication.Application Management & Business Analysis:Support ongoing maintenance and continuous improvement of Salesforce applications.Gather, document, and analyze business requirements.Collaborate with business stakeholders to identify process improvements.Evaluate change requests and assess impacts on Salesforce processes and related systems.Work closely with the Salesforce development team on enhancements and bug f...