Senior Agentic Quality Engineer

TOPdesk builds service management software used across education, healthcare, government, and manufacturing. We are 800+ colleagues in 11 offices worldwide. Founded over 30 years ago, we serve more than 10 million users worldwide and have been helping organisations deliver better services ever since. We are an open, collaborative organisation with little hierarchy — people own their work end to end and are trusted to make the decisions that matter. We are reinventing ITSM and ESM for the agentic era, building AI agents our customers can trust, and this role is part of that.  About the role As a Senior Agentic Quality Engineer, you do high-quality test engineering on a platform team, working agentically with Claude Code as your primary collaborator — and you help teammates get better at it. This is a senior IC position. You design and own automated test suites across your team's interfaces, and you lead TOPdesk's move up the testing-maturity curve. You are a specialist and enabler — building quality capabilities and test infrastructure, tackling the hard cross-interface and non-functional risks, and helping engineers own quality. Product engineers and their teams remain accountable for the quality of what they build; you are not a downstream testing gate. We think of quality maturity as a progression: manual testing → hand-writing test automation → writing that automation with AI → bounded agents that observe code changes, generate and repair tests, and help keep suites green. More autonomy is not inherently better — the right level depends on the risk. Agent-generated tests and repairs stay traceable to intended behaviour, suspicious changes are escalated, changes to expected behaviour need human approval, and controls prevent agents from weakening assertions just to make a test pass. Most of the industry sits low on that curve; your job is to move us up it responsibly — and bring your teammates with you. What this is not  A manual-QA or test-script-maintenance role, a downstream testing gate, or a role that stops at AI-assisted test writing. You build the agentic quality systems — bounded agents that observe, generate, and repair under human accountability — and you help the team own quality, rather than owning it for them.  The team You join a platform or product team, reporting to an Engineering Manager. The team owns a coherent area of the product and exposes interfaces other teams depend on — so correctness, contract stability, and clear failure isolation are central to everything you test. What you'll do The work spans three distinct problems, and you keep them clear: testing agentic product behaviour, using agents to test conventional software, and building the agentic quality infrastructure that supports both. Quality engineering Design and maintain automated test suites across your team's interfaces and surfaces. Write integration and contract tests that v...