Senior Associate, Medical Benefits

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in.Who You Are As a Senior Associate on this team, you will actively contribute to managing our relationship with carriers and play a key role in ensuring the accurate and efficient handling of our medical benefits. Your ability to communicate with the team proactively and to be solution-oriented will be invaluable in this role. You will actively engage in collaborative problem-solving, working closely with Operations peers and members of Product, Engineering, Customer Support, Legal,  and other cross-functional teams. Together, you will identify opportunities for us to invest in improving efficiency and streamlining our processes.  This role is an incredible opportunity for someone looking to join a high-performing team and gain experience and exposure to all aspects of building and running a product and business. As part of the Medical Benefits team, you will have several different growth paths available to you, assuming you meet/exceed expectations.  Justworks helps people by providing access to a wide range of world class benefits; from Medical, Dental, and Vision insurance to COBRA, spending accounts, 401(k) and a variety of boutique offerings. In this position, you’ll own the day-to-day success of our Medical Benefit program at Justworks, work with our Product and Engineering teams to improve existing systems, and help implement new Benefit offerings. Your Success Profile What You Will Work On Perform day-to-day operations for all of our medical offerings Work with insurance carriers to resolve escalated issues - enrollment errors, plan coding issues, and other discrepancies, escalating trends to the Team Lead Collect plan and pricing data from carriers, and work within the carriers' systems to enroll groups and individuals timely  Consistent urgency, ownership, and proactive communication with partners and vendors Partner with our Product, Engineering, and Legal teams to improve systems and resolve issues Assist Team Lead with new-hire training and mentoring new members Flag trends and bugs to the Team Lead and Manager, partnering with both to understand the scope and impact of the issue and driv...