Senior Benefits Associate

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.   Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.    We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.  Your Impact on our Mission Zocdoc's most important asset is our people. As Senior Benefits Associate, you'll play a meaningful role in making sure that every Zocdoc employee can access, understand, and rely on the benefits they need — so they can show up and do their best work helping patients get the care they deserve. You'll own the day-to-day operations of our health, retirement, and leave programs with precision and genuine care, while continuously finding ways to make our benefits experience more seamless, equitable, and exceptional. This is a role where operational excellence meets real human impact. You'll enjoy this role if you are… Personally motivated by building programs and experiences that genuinely support people — you see great benefits administration as an act of care, not just compliance Autonomous, urgent, and creative - you genuinely love solving problems and creating lasting solutions Highly organized and detail-oriented — you catch data integrity issues before they become problems, and you track every open thread to closure Passionate about the employee experience and committed to making every benefits interaction feel personal and high-touch, not transactional The kind of person who builds strong, trust-based partnerships across Payroll, Finance, and external vendors — because you know that great benefits outcomes depend on great relationships Serious about your work, but not about yourself. You take pride in your work while remaining humble, adaptable, and approachable. Your day to day is… Administering Zocdoc's employee benefit programs — medical, dental, vision, life, disability, wellness, FSAs, HSAs, COBRA, retirement, commuter, and voluntary benefits Serving as the primary point of contact for employees navig...