Senior Business Process Analyst

Company Description
TrueTandem's mission is to be a trusted information technology solutions provider, committed to the success of our customers, communities and employees. To enable this mission, we listen to our customers’ needs, empower our dedicated and talented employees, envision success together, and deliver innovative cost-effective solutions. For our customers, we aim to deliver more power to meet their business outcomes through technology implementation, integration, optimization and customization. We enable some of the most well-known companies, nonprofits and federal agencies in the United States to intelligently plan and develop their applications, modernize their infrastructure and manage their data.

TrueTandem is seeking a Senior Business Process Analyst to support project delivery, align outcomes with federal customer objectives, and translate business needs into practical, compliant technology solutions. This role will lead process analysis, identify improvement opportunities, and define future-state processes that improve performance, consistency, and program alignment. The analyst will use gap analyses, impact assessments, KPIs, and current- and future-state evaluations to support data-driven decisions and measurable improvements. The role will also facilitate stakeholder workshops, capture and validate requirements, and align business processes with technology solutions, implementations, upgrades, and adoption activities. This position will support change management through training, communications, stakeholder engagement, and executive-ready reports, dashboards, and briefings.
 
 
PRIMARY RESPONSIBILITIES:
Analyze current and future-state processes through workshops, interviews, observations, task timing, workflow mapping, and maintenance of process models, service agreements, and cost-benefit documentation.
Coordinate with customers, technical teams, and client service groups to define and improve business information processing systems an...