Senior Client Services Manager

Job Title: Senior Client Services Manager Location: Remote, US Exemption Status: Full-time, Exempt   Who We Are Impiricus is the first and only AI-powered HCP Engagement Engine. In 2025, Deloitte named Impiricus the #1 fastest growing company in North America for their prestigious Fast 500 list. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to transform how life sciences companies support physicians. We ethically connect HCPs to pharma resources, reduce go-to-market costs and accelerate patient access to the treatments they need.   With our unique access to the largest opted-in network of HCPs, their insights, and clinical expertise, we are the leading provider of AI technology and real-time channels that life science companies need to deliver clear, reliable, and evidence-based resources directly into the hands of HCPs. Guided by a council of 2000+ trusted HCP advisors, we ensure every interaction is clinically meaningful, ethically grounded and leads to better patient care. Job Summary who will oversee multiple campaigns in the pharmaceutical space across different therapeutic areas, driving both strategic alignment and execution. This role serves as the project-level lead, partnering closely with the client to ensure projects are strategically planned, executed, and aligned to client brand objectives, all while being delivered on time.  You will act as the primary day-to-day contact, confidently guiding discussions, translating brand goals into actionable plans, and maintaining clear alignment across stakeholders. You will assist in Medical Legal Regulator review submissions and work with the Director and internal teams to ensure accuracy and timely approvals. Working cross-functionally with pharmaceutical clients, agencies, and internal teams, you will proactively manage timelines, anticipate risks, and ensure campaigns progress smoothly and efficiently from kickoff through launch. Duties & Responsibilities Client Partnership Lead ongoing client relationships at the campaign level, providing proactive communication, clear timelines, and solutions-oriented problem solving with support from your Director Guide client calls, ensure alignment on scope and timelines, and provide written recaps that reinforce accountability and forward progress Translate complex, multi-phase campaign architectures into clear client-facing timelines and milestone trackers — clients should always know where they are, what's next, and who owns it Display understanding and ownership of the MLR submission and approvals process, acting as the day-to-day expert for your campaigns Ensure all client-facing requirements and approvals are tracked and progressing toward launch — initiate status meetings and follow-ups proactively Manage change control processes when scope shifts mid-campaign — document the impact, re-align internal teams, and confirm with the client before anything changes Project Managemen...