Senior Client Solutions Manager, Influencer Marketing (Remote - US, EST hours)
ABOUT KYRA
Kyra is an enterprise influencer marketing platform working with brands like SharkNinja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle — creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across TikTok, Instagram, and YouTube.
💡 The role in a nutshell
You own a portfolio of Kyra's largest enterprise accounts (multi-million-dollar brand partnerships) and you're measured on whether they grow. Retention, expansion, and Net Revenue Retention are your scoreboard.
💡 What You'll Own
This is a commercial role, not a delivery one. You keep enterprise clients, grow them, and run delivery cleanly enough that growth is never at risk.
- Revenue. You carry an NRR target across your book. You protect it, and you grow it.
- The relationship. You're the trusted strategic partner to senior brand-side stakeholders, not the campaign contact.
- The system. You're the connective tissue between Sales, Strategy, Campaigns, Paid, and Product, and you keep them aligned and operating efficiently.
- The early warning. When something drifts (performance, scope, relationship, or margin) you see it two quarters out and fix it before it becomes a problem. No surprises. No scrambling. Just steady, commercial ownership.
- The standard. You lead a pod of CSMs and/or Junior CSMs. Their performance and their client work is yours to elevate.
🎯 Lead the Relationship
Own client relationships across launches, seasonal campaigns, and always-on programs. Multi-thread across teams. Build trust. Have direct conversations when performance needs to improve.
📈 Turn Insight into Strategy
Translate data into clear, actionable plans. Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means.
🤖 AI-First
You'll be expected to use AI daily to compress reporting, model renewals, prep upsells, and synthesise client data, so you can buy back time for th...