Senior Customer Consultant
About the role Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve.We are the key link between Nielsen and our clients - manufacturers from FMCG industry. Our service and delivery are the reason clients will continue to invest in our products and service. As a Senior Customer Consultant, you will oversee cooperation with top FMCG Clients with the aim to move it to the more strategic level. This is a role designed to build and develop strong partnerships with strategic Clients to drive their satisfaction and inspire them, drive client and NIQ business growth. You can expect the job to be focused up to 30% on delivering strategic insights and in 70% on Client consulting and overseeing cooperation as you will be a main Client contact. These will involve regular meetings with the clients, leading discussions to understand their needs, presenting them to C-Level stakeholders, showing strategic directions, as well as managing the every-day cooperation and supporting client with difficult topics, including escalations. Internally, the role requires close cooperation with both analytical and sales teams. Although you will not have sales responsibilities, you will have an indirect impact on the sales results via discovering and generating leads. Responsibilities Maintain & enhance existing customer relationships and build strong partnership with the ClientsHelp Clients make winning decisions with the world-class service experienceUnderstand Clients and define solution with stakeholdersKnow and understand the business needs of your Clients and conduct strategic workshop that generate added value and opportunitiesSupport of budget attainment, close coordination with Sales team on sales opportunitiesContinuously expand knowledge of business topics, markets and NielsenIQ productsUse deep industry, customer and product knowledge to increase client ROIAnalyze and interpret sales data to answer specific Client business questions and deliver value to the Clients via actionable and concrete recommendationsLead Client meetings and presentationsManage Clients escalationsDrive adoption of NIQ tools & capabilities Skills:🤝 ability to combine market data with knowledge of consumers and trends to draw accurate conclusions and effectively summarize observations. 🎯 acting with business goals in mind and thinks strategically – can translate data into practical insights that support brand growth. 💬 Clearly and concise communication – both through data and the stories that emerge from it 👂 Active listening and ability to ask insightful questions and connect the dots to better understand customer needs. 🌍 Being curious about the world and actively ...