Senior Customer Success Manager

ABOUT DUST

Work is being rewritten, and the people holding the pen are the ones who actually run it.

With enterprise-grade governance, flexible model choice, and a collaborative interface for humans and agents to work together, Dust empowers AI Operators at the world’s fastest-moving companies to rewire how work gets done.

With 70%+ weekly active users, people stick with Dust as much as they do with Slack and Notion. We don't get piloted and shelved. We land once, and spread. We're at an exciting stage of our journey, and growing fast.

We're serving great customers https://dust.tt/customers like Datadog, 1Password, Cursor, Clay, Vanta and Persona, and aim to x5 our growth by the end of 2026.

Dust is backed by Sequoia https://techcrunch.com/2024/06/27/dust-grabs-another-16-million-for-its-enterprise-ai-assistants-connected-to-internal-data/ with a determined team of optimists (coming from Stripe, OpenAI, and Stanford) who like to focus on users, ship fast, and don't take themselves too seriously while doing so. The Generalist named us among the Future 50 https://www.linkedin.com/posts/dust-tt_were-honored-to-be-recognized-on-the-generalists-activity-7359284343929741313-Rq04.

TLDR;

The Customer Success team at Dust partners with our customers to transform how they work with AI. As a Senior CSM, you'll act as a trusted strategic advisor managing the complete customer journey from partnership kick-off through long-term adoption, value realization, and strategic account growth.

Joining Dust also means pioneering a new form of Customer Success. As a GenAI-native company, Dust aims to illustrate how GenAI can help redefine the experience customers can expect from software and how Customer Success teams can operate with AI at their core.

You'll contribute to shaping and scaling our CS practice in a fast-paced environment that encourages a doer attitude and strong ownership over outcomes.

 

RESPONSIBILITIES

- Lead and optimize the full customer ...