Senior Customer Success Manager

Kit https://kit.com/ is an email-first operating system for creators who mean business. We help creators grow and monetize their audience with ease. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform.

More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote.

We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next.

THE ROLE

We’re deepening our commitment to strategic, high-touch customer success management for our creators. We’re looking for a Senior Creator Growth Manager to act as a trusted advisor to our highest-impact accounts—helping them grow their businesses by optimizing their email strategy and fully leveraging Kit, while positively impacting retention, and expansion for the business. We think about creator experience the way a great host thinks about a guest — not just solving problems when they come up, but anticipating what someone needs before they ask, and delivering an exceptional, personalized experience.

This is a full-time IC role for someone who builds real relationships with creators, spots growth opportunities before they're obvious, and turns customer goals into strategy — all while working independently and using data to know what's actually working.

 

YOUR SUPPORT SYSTEM

You’ll report to Morgan Kitzmiller https://www.linkedin.com/in/morgan-kitzmiller/, the Manager of the Creator Growth team, and collaborate closely with Creator Growth Managers, Deli...