Senior Customer Success Manager

8 month fixed-term contract Melbourne based Hybrid ways of working We're REA   With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.  Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.  Where the team fits in Realtair is REA Group’s end-to-end workflow platform for real estate agencies, helping agents move seamlessly from first vendor conversation to final settlement. Combining proposals, digital signing, offer and auction management, deposits and post-sale workflows, Realtair makes complex property transactions simpler, smarter and more connected.What the role is about As a Senior Customer Success Manager, you partner with Realtair's most strategic customers to help them achieve meaningful business outcomes and maximise the value of their investment.You build trusted relationships with executive stakeholders, gaining a deep understanding of their business strategy, challenges and measures of success. Through strategic planning, proactive coaching and data-driven insights, you help customers maximise adoption, realise measurable value and strengthen their long-term partnership with Realtair.Beyond managing your portfolio, you are a leader within the Customer Success team. You mentor colleagues, share best practice, influence cross-functional initiatives and act as the Customer Success expert within your state, helping elevate both customer outcomes and team capability.While no two days are ever the same, you'll be responsible for:Delivering Realtair's Customer Success strategy across a portfolio of Tier 1 and Tier 2 customers to drive adoption, retention, advocacy and long-term commercial growth.Developing strategic Success Plans that align Realtair's solutions with each customer's business objectives, defining measurable outcomes and sharing accountability for achieving them.Building trusted relationships with executive stakeholders, business leaders and key decision-makers, becoming a strategic advisor to their business.Leading Executive Business Reviews, strategic planning sessions and product coaching, both virtually and in person.Monitoring customer health and business outcomes to proactively identify risks, develop mitigation plans and maximise customer value.Driving retention by aligning Realtair's platform to customer priorities and demonstrating measurable business value.Identifying commercial growth opportunities through expanded platform adoption, new products, additional licences...