Senior Customer Success Manager EMEA

⭐ Join DataDome at a once-in-a-career moment, as we build industry leading AI Agentic cybersecurity solutions on top of our industry-leading bot protection platform. As a Sr. Customer Success Manager, you’ll partner with the world’s largest enterprises to drive measurable impact, shape their success strategies, and help define the future of AI-driven cybersecurity. If you’re a strategic thinker who thrives in fast-moving environments and loves turning complex challenges into lasting customer success, this is your unicorn opportunity. As the Senior Customer Success Manager EMEA, you will : Act as the primary business owner of the customer relationship post-sale. Build trusted, long-term relationships with key stakeholders by understanding their business goals and aligning them with DataDome’s capabilities. Own the post-sale success of DataDome’s largest enterprise customers, ensuring they achieve desired outcomes and realize full value from the platform. Serve as a strategic advisor by translating complex challenges into actionable plans, coordinating cross-functional teams, and driving measurable outcomes. Drive product adoption and value realization by maintaining deep product knowledge and guiding customers on best practices, features, and new capabilities. Monitor customer health and proactively identify risks and opportunities, developing and executing mitigation and success plans. Lead escalation management across internal teams to ensure timely resolution of critical issues and maintain high customer confidence. Drive structured business reviews that quantify value, align stakeholders, and position renewals from a place of strength. Identify and drive expansion opportunities in partnership with Sales. Collaborate cross-functionally with Product, Marketing, Support, and Sales to deliver a seamless customer experience. Champion the voice of the customer internally, influencing product direction and operational improvements. 👤 It would be great if... 5+ years in a Customer Success Management role Experience in cybersecurity and/or SaaS environments is a plus Strong business acumen with the ability to connect customer goals to measurable outcomes and DataDome’s value Strategic problem-solver who can distill complex challenges into clear, actionable plans and drive execution across teams Proven ability to engage and influence senior stakeholders through data, insights, and clear communication Executive presence with the ability to build trust quickly and navigate complex customer environments Strong cross-functional leadership, with a track record of driving alignment and accountability across internal and customer teams Highly organized and effective at prioritization, able to operate in a fast-paced, evolving environment Data-driven mindset with the ability to identify patterns, surface opportunities, and translate insights into action Collaborative, resourceful, and comfortable building processes in a scaling organization Passionate about ...