Senior Customer Support Specialist

This might just be the best support job in the world.

 

ABOUT FYXER

Since launching in May 2024 we’ve grown to $35 million in ARR. Fyxer is building an AI executive assistant that handles emails, scheduling and follow-up, freeing people in client-facing roles to focus on their customers.

 

WHAT YOU’LL BE DOING

- Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding

- Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed

- Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team

- Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks

- Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and team playbooks

You'll be backed by strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy to proactively solve customer problems, drive impactful solutions, and grow your career at pace.

 

What Success Looks Like

- You operate independently and with high judgment - managing your own time, priorities and output without needing to be chased

- You actively use AI in your workflow - you have opinions on what works, what doesn’t and where it’s heading

- You consistently resolve complex technical issues with confidence and speed

- You proactively refine key support processes

- You're a trusted cross-functional partner who people actively seek out

- You stay deeply connected to the team despite working remotely - communicating proactively, flagging early, and showing up when it matters

What You Bring

- 5+ years in customer or technical support, within a B2B SaaS environment

- Strong written and verbal communication skills

- Strong troubleshooting skills - you enjoy probl...