Senior Customer Training Consultant (Australia)

🌀 THE COMPANY

Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture.

Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.

🎯 THE ROLE

We're looking for a Senior Customer Training Consultant to join our Customer Success team and strengthen our training delivery function.

In this role, you'll be a senior contributor to a shared standard within a growing team of Customer Training Consultants. You'll deliver training within complex customer engagements, contribute to the frameworks that scale our instructor-led programs, and bring deep expertise to a team that is collectively setting the standard for preparing threat analysts and administrators to use Filigran tools. You'll work directly with our Director of Content Management, alongside peer consultants and Content Managers, and in close partnership with Revenue and Product teams.

💼 YOUR RESPONSIBILITIES

Delivery (Primary)

- Own and deliver ILT sessions (onsite and virtual) across the full customer base — from onboarding engagements to advanced technical workshops for complex accounts

- Lead lab-based workshops using CloudShare or equivalent environments, ensuring hands-on, high-impact learning experiences

- Represent Filigran at customer sites, executive briefings, and strategic onboarding engagements

- Manage delivery logistics: scheduling, prep, post-session follow-up, and feedback loops

Program Architecture

- Collaborate to shape the training delivery model — contributing to cadence, format, packaging, and scalability decisions alongside peer consultants and the Director of Content Management

- Build and maintain a library of advanced training content (agendas, slide decks, dem...