Senior Database + Analysis Manager
Senior Database and Analysis ManagerAspect House, Technology AvenueHamilton International Technology ParkBlantyre, G72 0HTSalary from £47,200 - £59,000 per annumFixed term contract up to 9 monthsClosing date: 19th August 2026Help us create a better future, quicker This position sits in the Data and Reporting Team within the Telesales area of Sales and reports to the Data and Reporting Manager. As Senior Database and Analysis Manager, you’ll support two key business initiatives within Sales:ScottishPower is in the process of embedding Call Centre Artificial Intelligence (CCAI) within the telesales operation, which requires specialist expertise to design, configure, and operationalise CCAI within a live call centre environment.To support a project to identify and implement new sources of free, internally generated call data for Telesales . What you’ll be doing Lead CCAI Implementation — Own the end-to-end design, configuration, andoperationalisation of Call Centre Artificial Intelligence (CCAI) within the telesales environment, ensuring rapid deployment and measurable commercial impact.Optimise CCAI Performance — Tune models, refine call-flow logic, and establish monitoring frameworks to maximise sales conversion, agent efficiency, and customer experience. Integrate CCAI with Sales Operations — Embed AI-driven insights and workflows into day-to-day telesales processes, working closely with Sales leadership, Quality Assurance, and Training teams. Identify New Internal Call Data Sources — Identify new, zero-cost data assets that can deliver sales and lower channel capture cost.Develop Data Pipelines — Oversee the creation of secure, reliable data flows from call-centre platforms into analytics and reporting environments. Knowledge Transfer & Handover — Produce documentation, training materials, and handover packs to ensure sustainable ownership post-contract. What you’ll bring Proven CCAI Delivery Experience — Demonstrable track record of implementing CCAI or conversational AI solutions specifically within telesales operations.Advanced Data Engineering Expertise — Strong capability in data architecture,pipeline design, and real-time/near-real-time data processing Call-Centre Technology Knowledge — Hands-on experience with telephony systems, diallers, IVR, speech analytics, or agent-assist technologies.Ability to translate complex technical concepts into clear commercial outcomes for senior stakeholders. Background in retail energy, telecoms, financial services, or other high-volume sales environm...