Senior Director, Operations

Who We Are  Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants.  We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical insight and tools, and services to patients. We listen to the needs of our patients, our employees, and our client partners, continually working to push beyond the status quo in which the care system manages patients today.  Who You Are  You are a results-driven operational leader who thrives at the intersection of patient engagement, clinical operations, and performance management. You're passionate about building and scaling teams that connect patients to the care they need — and you understand that exceptional outreach and patient engagement is the foundation of a successful value-based care model. You're excited about being part of a team that is building a healthcare delivery model that ensures the highest possible quality of life and best outcomes for those in our care. You thrive in innovative and evolving environments with high rates of change.  Your Role  As Senior Director, Operations - Evergreen Provider Group & Patient Engagement with Evergreen Nephrology, you are responsible for the overall P&L performance of patients attributed to Evergreen Nephrology and the operational performance of the Patient Engagement Services (PES) team. This is a highly collaborative leadership role with dual accountability: driving EPG performance outcomes while ensuring the PES team is effectively reaching, engaging, and scheduling patients into care. You will provide strategic and operational oversight across both functions to ensure alignment, efficiency, and measurable results.  This role requires an experienced operator with demonstrated expertise in owning P&L performance, scaling virtual care delivery models, and driving end‑to‑end performance across the patient funnel (outreach, scheduling, and visit completion). The role also requires strong data and performance management capabilities and the ability to lead cross-functional partnerships to drive outcomes in a value-based care environment.  Role Responsibilities  This role's primary duties include the following:  Evergreen Provider Group (EPG) Operations & Strategy  Oversee the overall performance of Evergreen-aligned (EGA) patients across all markets and payers  In close dyad partnership with the Chief Clinical Officer, lead the buildout and growth of EPG as a scalable virtual care delivery model, ensuring...