Senior Director, Patient Services

Amylyx has an audacious mission to usher in a new era for treating diseases with high unmet needs. Where others see challenges, we see opportunities that we pursue with urgency, rigorous science, and unwavering commitment to the communities we serve. We are a clinical-stage company currently focused on post-bariatric hypoglycemia (PBH), Wolfram syndrome, and amyotrophic lateral sclerosis (ALS). Our mission is powered by our people. Our core values – be audacious, be curious, be authentic, be engaged, and be accountable – creating a culture of caring. Amylyx has assembled an experienced team ready to take action because the communities we serve have no time to wait. If you share our passion and are determined to tackle some of medicine’s toughest problems, we encourage you to read the opportunity below and apply.The Opportunity The Senior Director of Patient Services will play a critical role in shaping how Amylyx supports patients throughout their treatment journey. This leader will design, build, and launch a best-in-class patient support program for our lead product candidate, ensuring that it reflects a commitment to supporting patient access, education, and operational excellence. This individual will bring strategic vision and hands on leadership to create an integrated support program—from access and reimbursement solutions to patient education and on-treatment support. As a key leader in the commercial organization, this individual will partner with colleagues across market access, sales, and marketing, as well as cross functionally, to ensure a seamless and high impact customer experience.  This is a unique opportunity to define a foundational capability at Amylyx and set a new standard for patient access support. Responsibilities Program Design Design a comprehensive, patient‑centered services model tailored to the unique needs of the communities we serve Define the strategic framework, service offerings, operational workflows, and end‑to‑end experience for patients, caregivers, and providers, ensuring alignment with the current market access landscape across reimbursement, technology, and delivery models Optimize the program by determining the appropriate balance of insourced versus outsourced services and planning for program evolution over time  Operations Leadership Lead end‑to‑end patient support operations, including financial assistance, benefits verification, case management, adherence, nursing, and injection training Build, hire, and lead high‑performing internal and field‑based patient access and service operations teams Evaluate, contract, and manage third‑party service providers, ensuring strong governance, performance accountability, and alignment with business objectives Establish compliant oversight across hub services and all patient‑facing operations in close partnership with Legal, Compliance, and Medical Affairs Define KPIs, dashboards, and feedback loops to drive performance, transparency, and continuous ...