Senior Experience Strategy & Implementation Manager

At Wellist, we’re helping employers deliver the right resources at the right time—so employees can feel supported through every life moment, and HR leaders can maximize the value of their investments. As our Senior Experience Strategy & Implementation Manager, you’ll play a mission-critical role in launching new employer programs. From onboarding Fortune 1000 clients to driving tailored activation strategies, you’ll be responsible for making every launch a success—ensuring each employer sees measurable ROI and every employee gets the personalized support they need. We’re looking for a sharp, strategic operator who thrives in complexity, communicates with clarity, and loves building systems that scale. If you’re excited by the challenge of standing up new client programs in a high-growth environment—this role is for you. What You’ll Own End-to-End Implementation Leadership Serve as the primary lead for new client deployments—owning everything from kickoff to launch. Build tailored implementation plans that align with each employer’s workforce needs, benefits portfolio, and engagement goals. Partner closely with internal stakeholders (Support, Product, Directory, and Activation) to ensure coordinated execution. Track project milestones and dependencies, manage risks, and keep timelines on track with precision. Client Strategy & Customization Design platform configurations and directory customization plans that reflect each client’s brand, culture, and priorities. Lead discovery conversations to understand workforce challenges and translate those into actionable solutions. Collaborate with client stakeholders to develop launch campaigns, email communications, and internal engagement strategies. Program Activation & Optimization Implement and refine activation tactics—such as segmented outreach, referral prompts, and tailored content—to drive user adoption. Analyze client performance data and user feedback to identify early wins and opportunities for improvement. Serve as a strategic advisor to HR and Benefits leaders—ensuring that each program delivers value and exceeds expectations. Scalable Systems & Process Excellence Codify implementation workflows, toolkits, and playbooks to support future scale. Define and track key success metrics (e.g., time to launch, adoption rates, satisfaction scores). Contribute to Wellist’s implementation framework and play a key role in growing our client success function. What Success Looks Like 3 months in: You are implementing your first client with confidence and clarity, developed a strong cross-functional rhythm, and introduced new tools or templates that improve team efficiency. 6 months in: You’re juggling multiple enterprise deployments, proactively managing timelines, and delighting client stakeholders. You've introduced creative activation strategies that boost employee adoption and early ROI. 12 months in: You’ve helped shape Wellist’s scalable implementation model. Your client launches ...