Senior Infrastructure Engineer

TOPdesk builds service management software used across education, healthcare, government, and manufacturing. We are 700+ colleagues in 8 offices worldwide. Founded over 30 years ago, we serve more than 10 million users worldwide and have been helping organisations deliver better services ever since. We are an open, collaborative organisation with little hierarchy — people own their work end to end and are trusted to make the decisions that matter. We are reinventing ITSM and ESM for the agentic era, building AI agents our customers can trust, and this role is part of that.  About the role As a Senior Infrastructure Engineer, you build and maintain the SaaS Tooling that powers provisioning, management, and configuration for TOPdesk's entire SaaS platform. Whenever a customer environment is created, moved, upgraded, backed-up/restored, managed, or purged, it runs through tools your team owns: the Execution Server, SaaS Tooling Bridge, Control Panel, and related services. You will help your team bring the tooling system to the next level and make sure that it serves the company’s technical vision. You prefer fixing root causes over repeating manual tasks, and you're comfortable in codebases mid-transition, where old and new systems coexist. You write code others can pick up easily, and you weigh the impact on other teams before changing shared tooling. You operate agents yourself and bring our AI-native ways of working into how your components gets built, changed, and remediated. What this is not: A pure cloud-architecture role, or a ticket-driven ops seat kept away from the code. You own the automation that provisions and operates every customer environment, and you're close enough to the systems to redesign them, not just patch around them. The team You join one of the teams responsible for the tooling that deploys, provisions, manages, and configures every customer environment across TOPdesk's global SaaS platform, including services, instances, databases, and virtual appliance. What you'll do Build and maintain responsive, scalable systems for managing customer environments. Orchestrate containerized workloads with Kubernetes, owning the deployment and orchestration layer end to end, not just the application code that calls it. Build and maintain the scheduling system for deploying and managing SaaS single- and multi-tenant components, databases, and networking across 12 global datacenters. Own architecture, performance, and scaling of SaaS Tooling; extend the bridge between SaaS Tooling and internal platforms to automate operational requests (license changes, feature flag rollouts, environment actions) with clear fallback procedures. Identify manual, repetitive operational tasks in TOPdesk deployment and engineer automation or self-service solutions. Improve the reliability of critical-pat...