Senior IT Support Specialist, Desktop Services

STR is seeking a Senior IT Support Specialist to join our collaborative, high-performing team. Our IT specialists play a major part in our employee’s success, tackling every challenge with a positive, solution-focused mindset and resolving complex technical issues with speed and precision. This role calls for proven expertise in diagnosing and troubleshooting advanced problems, managing enterprise IT resources, and delivering exceptional customer support to both local and remote staff.  Description:   Diagnose, troubleshoot, and resolve hardware, software, and network issues with minimal supervision  Manage daily workload by addressing incoming tickets in ServiceNow and assisting end users through physical walk-ins.  Provide hands-on guidance to end users while resolving issues  Conduct root cause analysis and confirm resolution through testing and follow-up  Provision, image, and configure systems for new hires, contractors, and interns  Perform full-cycle desktop support including OS deployments, software upgrades, configurations, and data migrations for Windows, macOS, and Linux systems  Manage and troubleshoot enterprise printers, scanners, and multifunction devices  Create, manage, and audit Active Directory and LDAP accounts, groups, and permissions  Assist with server, network, and storage administration tasks as needed  Document solutions in the IT knowledge base with clear, accurate, and technically detailed entries  Maintain an accurate, audit-ready inventory of hardware, software, and licenses  Procure, track, and maintain hardware and software assets to meet stocking requirements  Collaborate with other Enterprise IT teams to implement best practices and maintain compliance standards  Participate in scheduled off-hours support for critical incidents  Minimum Qualifications: Minimum 5 years of enterprise IT support experience in a multi-platform environment  Ability to obtain a security clearance (active clearance desired)  Minimum High School Diploma or equivalent  Advanced proficiency with Windows 10/11, macOS, and major Linux distributions  Strong knowledge of enterprise software including Microsoft 365, VMware, and engineering/scientific tools such as Matlab   Strong knowledge of Active Directory administration including Group Policy and delegated permissions  Preferred Qualifications  Certifications such as CompTIA Security+, Network+, Linux+, or equivalent professional credentials  Proven ability to work independently, manage multiple priorities, and succeed in fast-paced, rapidly changing environments with minimal supervision  Strong analytical, and diagnostic skills  Consistent record of delivering high-quality customer service and building strong user relationships  Why You’ll Love Working at STR:  At STR, we believe in creating a workplace where our employees feel valued, supporte...