Senior Learning and Development Specialist
Please review the Important information for all USC job applicants page for more details regarding your rights and obligations as a job candidate.USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family and we are driven to succeed by our commitment to USC’s core values.At the core of Auxiliary Services, the Human Resources and Payroll team focuses on employee and labor relations, learning and development, recruiting, hiring, compensation, and payroll services for the vast and diverse division. Whatever the position or whomever the employee, we are here to help make the workplace both as challenging and as rewarding as possible. It is our mission to ensure that our team members receive the best USC experience throughout their careers at the University by creating a spirited culture of excellence and community.We are seeking a Senior Learning & Development Specialist to join our rapidly growing team.The Opportunity:Our team supports a diverse range of employees throughout Auxiliary Services. As our Senior Learning & Development Specialist, you will lead us as we determine training needs and functional training modules for our units. You will also collaborate with Auxiliary Services Directors, Associate Directors and unit Managers/ Directors to design, develop and implement strategic learning and organizational development solutions for all business units. This position also leads a team of learning and organizational development specialists in addition to functioning as a valued consultant, master presenter and facilitator. Your ability to communicate and connect with employees at all levels will be crucial to your success. Your passion and enthusiasm for training will help excite and energize our employees to continue developing!The Accountabilities:Partners with the Associate Director of Food Safety, Quality Assurance & Compliance to coordinate, schedule, and track mandatory compliance and regulatory training including food safety, workplace safety, and other required certifications. Maintains accurate records of completion and ensures staff meet certification deadlines.Administers the department’s customer feedback program. Monitors incoming responses, identifies trends and recurring issues, and communicates findings to operational managers. Recommends and implements training-based solutions when feedback indicates a performance or knowledge gap.Manages all content and scheduling for pus...