Senior Machine Learning Scientist
Senior Machine Learning Scientist
🌍 UK or Poland (Remote or Hybrid, it’s up to you!)
💰 Dependent on experience
📈 Be part of our success with the opportunity to join our company equity scheme
Our Perks
❤️ Monthly Health & Wellness budget, increasing with length of service
📚 Annual Learning and Development budget, increasing with length of service
🤸🏽♂️ Flexible working in a choice-first environment - we trust the way you want to work!
🖥️ Work From Home Allowance
🌴 25 Holiday Days + your local bank holidays, plus an extra day for every year of service
🎂 Your birthday off
🍼 Enhanced Family Leave (UK Only), Fertility Leave, and Neonatal Leave
⚕️ Optional Healthcare Plan
🛟 Life & income protection (Location dependent)
🤝 Employee Assistance Programme (UK Only)
📈 The opportunity to share in the company’s success through options
🌆 If you’re in London, a dog-friendly office with great classes, events, and a rooftop terrace
🦸♀️ The Role 🦸♀️
Our mission is to help large successful brands like Uber, Amazon, Wise, HelloFresh (and more!) put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence platform continuously analyses explicit and implicit feedback to enable our clients to identify what they should do next.
We're hiring a Senior Machine Learning Scientist to join the team and help build and ship the next generation of that stack.
👉 What you'll be doing:
Unlike many companies, we use our own custom models, specialised for customer feedback, across various parts of the stack: extraction, retrieval, reranking, summarisation, and sentiment analysis. We are also pragmatic and understand that the right solution can be a combination of off-the-shelf LLMs, bespoke fine-tuned models, and sometimes techniques that utilise no LLM at all.
This means you will:
- Train, evaluate, and iterate on ML models and agentic systems for customer feedback, including o...