Senior Manager, Ad Operations & GTM
About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Get to Know the TeamGrabAds enables merchants, brands and agencies to connect with consumers across Grab's ecosystem through relevant advertising experiences that drive measurable business outcomes.You will join the Regional Strategy, Partnerships and Ad Operations team. The team grows advertiser participation across Grab's Deliveries, Mobility and eCommerce businesses in Southeast Asia by defining monetisation strategies, identifying new opportunities and strengthening our capabilities through technology, services and partnerships.Ad Operations connects monetisation strategy, customer success and country execution. The function turns commercial commitments into scalable, high-quality campaign delivery and brings operational and customer insights back to Product, Measurement and Commercial teams. Together, we are building the capabilities required to serve enterprise customers consistently across Grab's six core markets.Get to Know the RoleAs Senior Manager, Ad Operations & GTM, you will lead enterprise campaign operations across six markets, manage a regional organisation and deliver Managed Services revenue. You will shape commercial models, go-to-market plans and an automation-led, AI-first operating model across Grab's owned and operated advertising platforms, partner solutions and the wider advertising technology ecosystem.You will report to the Head of Strategy, Partnerships and Operations, GrabAds. This is a fully onsite role based in Singapore. You will lead program managers, platform leads and country leads, supported by a temporary workforce of campaign managers and traffickers. Working with Commercial, Product and Measurement leaders, you will maximise booked-to-delivered revenue, improve products and processes, and develop campaign specialists into strategic customer consultants.The Critical Tasks You Will PerformYou will own the regional operating model and translate enterprise advertising commitments into measurable customer and business outcomes.Lead end-to-end regional campaign operations across setup, optimisation, reporting, troubleshooting and billing readiness, ensuring consistent delivery across all of Grab's operating markets.Maximise booked-to-delivered revenue through disciplined campaign governance, risk management and performance monitoring.Lead, coach and develop program managers, platform leads and country leads, building strong management capability and clear accountability across a distributed workforce.Define regional service standards, governan...