Senior Manager, Business Operations

Papa is a new kind of care built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health.  Founded in 2017 and headquartered in Miami, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision Fund 2, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at Papa.com.About the Role:  This role sits within Business Operations, focused on strategy, execution and financial analytics. The Business Operations team drives operational performance and business impact across Papa by owning the complex cross-functional work that sits between teams — from pilot execution and client operations to company-wide BizOps priorities — enabling every function to move with more speed and confidence. This role serves as a key operator across several high-impact workstreams, overseeing Client Operations Strategy, Deal Desk, Utilization Operations, and Pricing analysis while also managing a small team of direct reports. Key Responsibilities: Operational Ownership: Manage day-to-day execution across relevant functional areas, ensuring seamless delivery across the full client lifecycle — from pilot scoping through implementation, renewal, and ongoing engagement. Deal Desk & Pricing: Own pricing and utilization management analytics, applying financial and analytical rigor to structure deals that balance client needs with Papa's commercial objectives. Implementation: Lead client implementation processes end-to-end, driving cross-functional accountability across CS, Ops, Product, and Engineering to deliver on milestones and SLAs. Issue Management: Own the cross-functional issue log, triaging and resolving complex, systemic client escalations and operational issues in partnership with Product, IT, Operations, Sales, and Data teams. Company Initiative Ownership: Serve as a workstream owner on key company-wide initiatives, driving execution from scoping through delivery with clear accountability and stakeholder alignment. People Management: Manage and develop 1-2 direct reports, providing clear direction, feedback, and growth opportunities. Process Optimization: Identify and close operational gaps across relevant functional areas, deploying effective processes and tooling to improve performance and scalability. To qualify for this role, you must possess the following qualifications or an equivalent combination of education and experience: Required Experience: 5-8 years of experience in business operations, revenue operations, management consulting, and/or other in-house strategy/operations roles. Financial Acumen: Demonstrated ability to work with financial models, pricing structures, or clie...