Senior Manager, Client Delivery - Cracow, Poland

Job Description:About the PositionAs a Senior Manager in our Financial Crime Client Delivery Services group, you will primarily be responsible for the leadership and supervision of Managers and Analysts on client projects. The successful candidate will utilize their management skills and AML/sanctions knowledge to oversee the day-to-day operations of client engagements whilst coaching and mentoring the team to meet the client's objectives. Furthermore, the role requires the individual to possess a strong entrepreneurial spirit, be highly collaborative, able to express ideas readily, manage change fluidly, and be able to influence and identify opportunities.The Senior Manager will have direct client contact and be responsible for managing the client relationship whilst contributing to the growth of AMLRS’ business. You will also be responsible for leading meetings with clients and ensuring that client KPI/KRI and overall dashboard reporting is accurate and issued timely. Ability to identify risks and manage downward and upward communication and feedback is important.Primary ResponsibilitiesLead day-to-day operations on AML/FC engagements, manage, and escalate risk accordinglySupervise the day-to-day operations on financial crime/AML engagements in accordance with terms of service agreements stipulated in the executed statement of work (SOW)/contract.Establish quality standards on the engagement and work with the Managers and/or Team Leads to ensure that an appropriate QC process is implemented to mitigate risks and adhere to client QC requirements/standards.Utilize AML/Financial Crime Subject Matter Expertise and judgment to prepare reports, manage, and escalate risks/issues on the engagement appropriately and timely.Assist the Director (or appointed lead, as applicable) on the engagement to design and implement KPI/ KRI reports.Identify and coordinate training needs on the project to ensure that the engagement team has the appropriate knowledge and tools to meet the client objectives.Attend client meetings and work with the Director (or assigned Lead, as applicable) to ensure that the appropriate AMLRS team members attend internal and external meetings.Work with the Manager(s) to continuously assess whether the engagement leverage model is adequate to meet engagement needs and production volumes and, at minimum, is in line with the requirements in the SOW at all times.Ensure that the engagement team submits their time in NetSuite correctly and on time.Ensure that client billing/invoices are completed correctly and sent to the Director or appointed lead, as applicable, for timely approval.Perform advanced KYC/KYB reviews, including risk assessments, source-of-funds/wealth analysis, and enhanced due diligence.Investigate blockchain transaction flows, identify illicit typologies, and draft SAR/STR reports.Support policy clarifications, playbook updates, and QA/QC alignment.Collaborate on workflow optimization and investigator training.Contribute ...