Senior Manager, Customer Success APAC (Team Leader)

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Role summary

We are looking for a talented Senior Customer Success Manager / Customer Success Team Leader to spearhead our B2B client relationships, ensuring every interaction is a seamless, value-driven experience. If youʼre a strategic thinker who thrives on customer delight and team leadership, this is your opportunity to shape the future of customer success.

Manila | Full Time | Hybrid

What you’ll do

• Lead a team of motivated and talented CSMs across a sub-region in APAC
• Own a portfolio of strategic customers and drive retention, renewals, and expansion opportunities.
• Lead commercial conversations, including upsell, cross-sell, and renewal discussions.
• Build and maintain strong relationships with C-level executives and senior stakeholders.
• Develop and execute quarterly and annual account growth plans to maximize customer value.
• Deliver executive-level Quarterly Business Reviews (QBRs) and customer presentations with clear business impact and compelling storytelling.
• Partner cross-functionally with internal teams to resolve challenges, drive customer outcomes, and ensure a seamless customer experience.
• Track customer health, opportunities, and pipeline activity within CRM systems, maintaining accurate reporting and forecasting.
• Create customer success stories, case studies, and advocacy opportunities to showcase business impact.
• Identify strategic growth opportunities within existing accounts and drive long-term customer success.

Who you are

• Bachelor’s degree, preferably in Business, Marketing, Communications, or a related field.
• 8+ years of experience in Customer Success, Account Management, or B2B Sales roles and team management
• Data-driven with strong commercial mindset with proven experience driving revenue growth through customer retention and expansion.
• Excellent negotiation, relationship-building, and stakeholder management skills.
• Confident presenter with experience leading executive meetings and engaging senior decision-makers.
• Strong organizational and planning abilities, with the capacity to manage multiple priorities and perform under pressure.
• Customer-focused and proactive, with a strong sense of ownership and accountability.
• Analytical thinker with the ability to translate customer insights into strategic actions.

•...