Senior Manager, Customer Success (Healthcare)

About the Tonal Healthcare Team

Tonal Healthcare is focused on transforming how strength training is delivered within healthcare; bridging rehabilitation, performance, and long-term health.

As we expand into healthcare and clinical applications of strength training, we are building the platform that connects Tonal’s technology with clinicians, healthcare providers, and partners to deliver measurable health outcomes.

We’re passionate about building products that help our members thrive.

You will help define how strength training becomes a core intervention in healthcare, transforming Tonal from a fitness platform into a clinical-grade health technology platform.

This role sits at the intersection of:

- Consumer technology

- Digital health

- Clinical care

- AI-driven personalized training and has the opportunity to shape the future of strength training as medicine.

Overview

The Senior Manager, B2B Customer Success - Healthcare is the commercial owner of Tonal's relationships with our healthcare and clinical partners. This is a senior individual contributor and future team-builder role: you will personally manage our most strategic clinical accounts today, and architect the playbook, infrastructure, and team that will scale this vertical over the next several years.

You bring instant credibility into the room. Whether you're sitting across from a PT clinic owner, a hospital system administrator, a performance medicine director, or a chief medical officer, your clinical background means you understand the language, the workflow, and the buyer. You don't need to translate, you are the translator.

Important: this is not a fitness or personal-training role. This is a clinical-commercial leadership role. We are looking for a healthcare professional who has moved into commercial work, someone whose background is in health, recovery, rehabilitation, and performance, and who can deliver a premium experience to a discerning clinical buyer.

What yo...