Senior Manager, Field Service
Job TitleSenior Manager, Field ServiceLocation(s)US Remote - AZ, US Remote - CA, US Remote - NV, US Remote - OR, US Remote - TX, US Remote - UT, US Remote - WAAbout UsRevvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health. Find your future at Revvity Summary:Accountable for leading and managing service team leaders, and indirectly, field service engineers, the Service Manager enables essential customer support activities as part of our commercial organization. This role is responsible for supporting business growth and ensuring financial targets are met, along with providing input into the development of the annual budget. They are capable of resolving escalated issues arising from operations, which typically require coordination with other departments. The ideal candidate oversees high-level operations with strong project management skills, process improvement focus, and serves as a supportive resource for team leaders with clear, concise communication and polished presentation skills.Key Responsibilities:Team Leadership & Development:• Develop a regional team of field service team leaders who manage field service engineers to ensure that the engineers have the necessary training and tools to perform installation, repairs, and maintenance, along with technical support for our medical device products• Lead and inspire service team leaders, promoting a culture of excellence, collaboration, and accountability• Mentor and coach team members to strengthen leadership capabilities and financial acumen• Conduct regular performance reviews, set clear objectives, and provide actionable feedback• Serve as a supportive resource for team leaders while maintaining weekly calls with team leaders (does not generally sit in on team calls with engineers)Financial Performance & Growth:• Drive financial growth and profitability through contract retention while managing costs effectively• Support Service P&L management, including revenue forecasting and ongoing cost control• Partner with service finance to analyze cost trends and identify revenue leakage• Contribute input into the development of the annual budget and operating planOperational Excellence & Process Improvement:• Establish S.M.A.R.T. goals for the region and achieve these goals while exemplifying a positive work culture and strong leadership• Evaluate and improve field service performance through KPI monitoring, processes, and procedure...