Senior Manager, Last Mile & Field Operations

WHO WE ARE

Tonal is the smartest home gym and personal trainer. It has completely revolutionized the way people work out at home, with its sleek design and advanced A.I. technology. We’ve united a diverse team of experts and decades of research to reinvent strength training, making it more efficient, more effective and more engaging.

With this in mind, we want to bring that same innovative approach to the workplace. At Tonal, we continue our shift of emphasis by growing our instrumental team. We collectively weave our knowledge and creativity, as we redefine the future of fitness. We are passionate about building products that transform lives, and building teams that transform the status quo. Together, we can be our strongest.

 
 

OVERVIEW

We are seeking a Senior Manager, Field Operations & Last Mile to lead and oversee Tonal’s servicing, field operations, and last mile network. This leader will manage a high-performing internal team responsible for service provider performance, compliance, quality, training, and operational excellence across our outsourced repair and installation network.

This role is ideal for someone who thrives in complexity, brings deep experience in servicing and large-format or bulky last mile operations, and can balance strategic thinking with hands-on execution.

WHAT YOU’LL DO

LEAD TONAL’S FIELD OPERATIONS & LAST MILE STRATEGY

- Own operational performance across repair, field operations, and last mile (across U.S.)

- Develop and execute scalable strategies to improve delivery quality, service levels, cost efficiency, and member experience

- Build operational frameworks that support growth while maintaining a premium member experience

- Define and own the operational roadmap for field services and last mile, aligning with Tonal’s broader business strategy, growth targets, and seasonal demand patterns

- Design and build out post-sales service experience for B2B and Healthcare journeys

- Develop strategy and appro...