Senior Manager, Loan Operations

About Us: Piermont Bank is a boutique specialty commercial bank focused on serving modern businesses with a digital first approach. As the first cloud native bank launched in the United States, Piermont was built on modern infrastructure that allows us to operate with greater flexibility, efficiency, and scalability than traditional banks. We combine disciplined commercial banking with innovative technology to deliver value added solutions for small and medium-sized businesses and our fintech partners. Our team is dedicated to thoughtful risk management, strong client relationships, and building a bank designed for the future of financial services. The Role: The Loan Operations Manager will lead, supervise and direct all daily loan closing and loan servicing activities.  Responsible for interfacing with Lending Officers, the Credit Team, Senior Management and other bank personnel to resolve any and all loan-related customer service issues professionally. . Responsibilities: Assist closers with the closing process including document preparation, document review, loan closing and loan funding. Supervise and assist in booking new loans in Fiserv and ensure all loan parameters are set up correctly in the core system. Create post-closing ticklers. – 30% Manage tracking of property & flood insurance for all applicable loans within the bank’s portfolio. Monitor insurance exception reports from third-party vendor and ensure proper insurance coverage is maintained. Supervise and assist in the timely processing of real estate tax payments reported from third-party vendor. Communicate with portfolio managers and borrowers regarding delinquency taxes and track such delinquencies. Assist in escrow administration, including annual escrow analyses. – 25% Generate and review loan payoff letters. Coordinate with attorneys. Process payoffs and supervise satisfaction/termination processing. Assist in payment processing, including loan participation payments. Communicate with participating banks and process wires. - 10% Serve as core banking lead, overseeing rate, product, and specification updates, along with system integration mapping. Oversee the vendor management process for the Loan Operations Department. Communicate with third party tax, flood determination and insurance vendors. – 10% Remediate errors, proactively problem-solve, and answer technical questions for internal partners. Research, resolve, and respond to client’s inquiries and disputes and send correspondence to loan customers as needed. – 10% Review general ledger reconciliations by loan operations staff and assist in balancing when needed. Create and review various Business Analytics and other system-generated reports to ensure the accuracy of loan system transactions and file maintenance. - 10% Monitor and track UCC filings for all commercial loans. Review to ensure continuations are filed timely. – 5% Qualifications: Minimum of 5 years in commercial loan operations with the ability ...