Senior Manager, Pharmacy Operations | Onsite - Pittsburgh
Company Overview:Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!This role is based in Pittsburgh, PA (Robinson Township); candidates must reside locally or be willing to relocate. The Opportunity The Patient Services Operations team is at the forefront of the company mission to bring affordable prices and deliver the best experience for all of our patients. The Pharmacy Operations (Pharmacy Partner Coordination, PPC) Manager is responsible for hiring, leading, and developing a high-performing production workforce tasked with navigating complex pharmacy workflows and resolving critical customer escalations. Own end-to-end operational delivery across various workstreams by building bench strength, optimizing systems, and championing superior patient outcomes. Collaborate with cross-functional partners to drive a culture of accountability that balances service excellence, operational efficiency, and regulatory compliance within a dynamic startup landscape. Responsibilities Operations & Performance Manage pharmacy and patient service workflows to SLAs, quality standards, and productivity targets Oversee end-to-end order fulfillment and shipping operations, including escalation resolution, reshipments, and external pharmacy partner coordination Monitor daily shipment pipelines and quality reports to ensure on-time delivery, order accuracy, and proactive resolution of fulfillment blockers Use data and KPIs to identify trends, address gaps, and keep leadership informed on operational health People Leadership Directly manage supervisors and specialists across two teams; develop talent through coaching, feedback, and structured performance management Build a pipeline of future leaders through succession planning and intentional development Escalations & Patient Experience Lead resolution of complex patient, customer, and cross-functional escalations, including shipping, billing, clinical, and inventory inquiries Drive root cause analysis to reduce repeat is...