Senior Manager, Retail

How You’ll ContributeThe Sr. Manager, Retail reports to the Sr. Director, Hospitality & Retail as part of the Operations team within the Campus & Experiences Division. The Sr. Manager, Retail plans, organizes, and executes activities to optimize operational processes, analyze business performance, drive sales and enhance the Museum of Exploration Shop experience to meet the objectives of the Society's overall retail strategy.The National Geographic Society headquarters, based in Washington, D.C., is undergoing a significant renovation project on its campus (called Base Camp). In 2026, we are opening the Museum of Exploration, featuring a state-of-the-art pavilion entrance, auditorium, iconic photo gallery, exhibition space, immersive walk-through attraction, retail, food and beverage, education center, archives, tours, and exciting new event space. The capstone of the renovation is a one-of-a-kind nighttime experience in the courtyard.Your Impact Responsibilities Include:Consumer Products and Visual Merchandise Planning (20%) Execution of visual merchandising strategy in coordination with Shop Manager to ensure timely placement of products and in-store signage to align with marketing calendar and maximize revenueLead internal department purchasing process including sourcing, procurement, and invoice trackingAssist Sr. Director of Retail in consumer product development, vendor relationship management, and purchase order submittals Museum Shop Visitor Experience and Execution (20%) Set the in-shop visitor experience strategy and performance standards in accordance with the Museum of Exploration Service PrinciplesManage inventory levels and assess item sales pace to make recommendations for sales promotions and closeout strategyTrack KPIs and sales targets through daily, weekly, and monthly reporting to meet departmental revenue goalsSet daily operations procedures for the store team to maintain safe clean environment for team execution and optimal visitor experience​Receiving, Quality Control, and Replenishment (20%)  Oversee the merchandise receiving process to ensure POS accuracy, audit accountability, and inventory managementMaintain inventory, receiving, and operational reports monthly – submitting to the finance by defined end of month dateAssess the quality of products received to ensure NGS artwork, sampling, and brand standards are being executed as specifiedMonitor in-stock levels for both the Shop and Retail Warehouse to generate re-orders and internal product transfersEstablish and manage appropriate control procedures to protect NG assets​National Geographic Live, Traveling Exhibitions, and Off-Campus Events (20%)Lead the buildout, staffing, and execution of NG Live and Off-Campus EventsGenerate B2B sales for traveling exhibition product lines, working with host venues to execute contract, assist with merchandise fulfillment and re-ordersSelect merchandise, create visual plans, and coordinate logistic...