Senior Manager, Revenue Cycle Management
About The Oncology Institute (www.theoncologyinstitute.com): Founded in 2007, The Oncology Institute (NASDAQ: TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI offers cutting-edge, evidence-based cancer care to a population of approximately 1.9 million patients, including clinical trials, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With over 180 employed and affiliate clinicians and over 100 clinics and affiliate locations of care across five states and growing, TOI is changing oncology for the better. The Senior Manager role offers the opportunity to lead revenue cycle transformation within a growing organization dedicated to compassionate, value-based cancer care. As Senior Manager, you will strengthen the financial operations that support timely access to care, improve the patient financial experience, and help clinical teams stay focused on patients. This is a visible leadership role for a results-driven RCM professional who can diagnose performance gaps, partner across teams and vendors, and build sustainable improvements that reduce denials, improve cash performance, and enhance affordability and transparency. Position Summary The Senior Manager of Revenue Cycle (RCM) SWAT Team is a high-impact leadership role responsible for overseeing rapid-response initiatives, vendor performance, and operational excellence across billing, collections, and patient financial support. This leader drives resolution of complex revenue cycle challenges, ensuring optimal vendor performance, financial outcomes, and patient experience. The role partners cross-functionally with internal stakeholders and external vendors to identify gaps, deploy targeted interventions, and sustain long-term improvements in revenue cycle performance. It can be performed remotely, from anywhere within the contiguous United States. Key Responsibilities: SWAT Team Leadership & Operational Excellence Lead a specialized RCM SWAT team focused on rapid assessment and stabilization of underperforming functions across billing, collections, and financial counseling. Identify operational inefficiencies, root causes of denials, revenue leakage, and patient experience issues. Develop and implement corrective action plans with measurable outcomes and timelines. Serve as escalation point for high-risk or complex revenue cycle challenges. Vendor Management & Strategy Support relationships with third-party vendors supporting billing, collections, early-out, bad debt, and patient financial services. Conduct regular vendor performance reviews, scorecards, and operational audits. Drive continuous improvement and accountability to maximize vendor efficiency and financial returns. Lead vendor selection, onboarding, contract optimization, and training. Billing & Collections Optimization Collaborate with internal teams and vendors to optim...