Senior Manager, Security Services Delivery Governance
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The Senior Manager, Quality is a senior management role, primarily responsible for leading and overseeing the relevant quality management efforts, thereby ensuring that the company's products or services consistently meet or exceed client expectations.
This role is responsible for developing and implementing quality strategies, managing quality control processes, and driving continuous improvement initiatives.
This role, through expertise in quality management methodologies, strong leadership skills, and attention to detail, is to promote a culture of quality excellence.
Key responsibilities
- Develops and implements a comprehensive quality management strategy, including policies, procedures, and standards, to ensure the delivery of high-quality products or services.
- Defines quality objectives, metrics, and targets, and establishes mechanisms to monitor and measure performance against these targets.
- Leads and manages a team of quality professionals, providing guidance, training, and performance feedback to ensure the effective execution of quality control activities.
- Oversees the implementation and maintenance of quality control processes, including inspections, testing, and data analysis, to identify and address deviations, defects, or non-conformities in products or services.
- Conducts regular audits and assessments of operational processes and procedures to identify areas for improvement and ensures compliance with quality standards and regulations.
- Monitors customer feedback and complaints, facilitating timely investigations, root cause analysis, and corrective actions to address issues and prevent recurrence.
- Drives continuous improvement initiatives to enhance quality performance, efficiency, and customer satisfaction, leveraging methodologies such as Lean Six Sigma and Kaizen.
- Stays updated on industry trends, emerging technologies, and best practices in quality management, incorporating relevant advancements into the organization's quality practices.
- Prepares and presents quality performance reports and insights to senior management, highlighting key metrics, trends, and recommendations for process improvements.
To thrive in this role, you need to have
- Extended knowledge of quality management methodologies, tools, and techniques, such as ISO 9001, Six Sigma, Lean, or similar frameworks.
- Extended leadership and team management skills, with the ability to inspire and motivate teams to achieve quality objectives.
- Extended analytical and problem-solving abilities, with a keen attention to detail and the ability to analyze complex data to drive data-driven decision-making....