Senior Manager, Strategic Initiatives
Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. At GoFundMe, our mission is to help people help each other. As our platform continues to evolve, we are strengthening the systems, governance, and operating practices that enable us to scale responsibly while maintaining the trust of our customers, partners, and regulators. We are seeking a Senior Manager, Strategic Initiatives to lead GoFundMe’s Platform Excellence program. This leader will turn complex regulatory, payments, platform, and operating priorities into an accountable month roadmap with clear decisions, dependencies, owners, milestones, and executive reporting. Reporting to the Chief of Staff to the CEO, this is a hands-on enterprise program and operating-model role. You will work across Product, Engineering, Finance, Legal, Compliance, Risk, Trust & Safety, and Payments to create the operating rhythm, governance, documentation, and follow-through required to execute business-critical work. You will not own Compliance policy; you will ensure the company can make decisions and deliver effectively against its requirements. The Job Lead the Platform Excellence program. Translate complex, cross-functional priorities into a cohesive 12–18 month roadmap with clear workstreams, dependencies, owners, milestones, and measures of progress. Drive critical enterprise decisions. Identify and sequence the decisions required to move the program forward, ensuring they are addressed at the appropriate level. Frame complex issues, risks, tradeoffs, and execution implications so executives can make informed, timely decisions. Establish governance and accountability. Build the forums, trackers, working sessions, escalation paths, and operating cadences needed to keep the program visible, coordinated, and on schedule across multiple functions. Create rigorous, audit-ready documentation. Maintain a clear decision log, live risk and issue register, current roadmap, and supporting documentation that provide a defensible record of the program’s progress and outcomes. Provide executive-level reporting. Develop concise, decision-ready updates and materials for executive and board-level audiences, translating complex regulatory, operational, and technical information into clear recommendations and actions. Drive execution across functions. Surface risks early, ask difficult questions constructively, resolve obstacles, and ensure commitments translate into action. Build alignment and accountability through influence rather than direct authority. Connect strategy to delivery. Move comfortably between enterprise-level planning and detailed program execution, ensuring that strat...