Senior Operations Manager

Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes. At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces.Why Hover wants you  Hover is looking for an Operations Lead who will drive high-impact operational initiatives that support our ability to deliver exceptional product and fulfillment outcomes to our customers. You will work cross-functionally with Product, Engineering, Sales, Customer Success, Finance, and global production partners to launch and scale new operational workflows that directly impact customer experience and business growth. You will own a slice of our operational excellence roadmap and OKRs. You will source, scope, and prioritize your own initiatives as well as work through their end-to-end implementation. Your voice matters – you will drive your projects from the full cycle of ideation through execution and drive tangible operational impact. This role presents the unique opportunity to build and own the operational foundation for supporting the needs of our largest enterprise clients.You’ll lead the development of workflows, quality audit systems, SLAs, dashboards, escalation paths, and operational processes that will help strengthen the relationships with our partners  over time. The Operations Team supports Hover’s growth by consistently delivering high-quality products while reducing inefficiencies and operational friction. We are also responsible for pushing the boundaries of our data and production capabilities to support Hover’s mission of digitizing the world’s physical structures. You will contribute by Owning the operational launch and ongoing health of a new product pipeline, including BPO workflows, training, quality systems, and SLA management Monitoring operational performance through dashboards and data analysis, identifying leading indicators and resolving issues before they impact customers Building and improving operational playbooks, SOPs, QA sampling strategies, escalation paths, and performance benchmarks Partnering closely with Engineering and Product to improve tooling, troubleshoot workflow issues, and ensure operational scalability Working with international BPO partners to dri...