Senior Operations Manager, India

SENIOR OPS MANAGER, INDIA

Reporting Manager: VP of Fulfilment

Working Hours: Monday - Friday, 9:00am - 6:00pm IST

Location: 100% on-site, Mumbai, India

 

ABOUT THE ROLE

We are looking for a highly proactive, data-driven, and people-first Senior Operations Manager to lead our India fulfilment operations. You will own end-to-end India fulfillment , collections, outbound shipments and export documentation. This role bridges hands-on execution with team leadership, process rigor, and data-led decision making, and requires strong operational judgment and the ability to thrive in a fast-evolving, high-growth startup environment.

This is a senior, on-site leadership role with full accountability for people, performance, and culture within the India fulfillment team building on an established operation, developing a growing team, and driving measurable improvements in delivery and compliance performance.

ABOUT US

Nivoda is an extremely fast-growing B2B marketplace revolutionising the way the global diamond and jewellery industry operates. Our DNA centres on understanding our customers' needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, New York, Amsterdam, and Mumbai, Nivoda is the go-to marketplace for the global diamond and jewellery industry.

WHAT YOU'LL DO

OWN INDIA FULFILMENT, COLLECTIONS & SHIPMENT PERFORMANCE

- Take full ownership of India fulfilment operational KPIs: collections turnaround, shipment accuracy, export documentation, and on-time delivery

- Own the India shipping and collections teams end-to-end, including day-to-day execution and escalations

- Ensure India export processes customs documentation, duty drawback support, and carrier compliance are executed correctly and on time

- Manage relationships with carriers, customs agents, and logistics partners in India to optimise cost, speed, and reliability

DRIVE CONTINUOUS IMPROVEMENT WITH DATA

- Own weekly an...