Senior OSC Specialist

Job DescriptionBuilding trusted markets — powered by our peopleAt Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.We're building meaningful ways to support professional and personal development while strengthening the trust we've earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to "go for it" and equip our managers with the training to coach their teams to the next level. We strive to provide employees a safe space to network, share ideas and create opportunities.Sound like the place for you? Join us!Role OverviewThe Sr. OSC Specialist (Singapore) is a role served by veteran financial technologists with responsibilities that include providing customer support and production-level operational oversight of Cboe's Data Vantage market data and analytics platforms — with an initial focus on the Hanweck platform and a clear growth path toward coverage of the full suite of Data Vantage products (e.g., LiveVol, Silexx, Indices, DataShop). This role may also be called upon to provide supplementary support to the Cboe Titanium trading platform as needed.This position is part of Cboe's follow-the-sun support model for its US Global Trading Hours (GTH) markets, providing critical overnight and early-session coverage from Singapore that ensures continuous, high-availability operations across Cboe's data and trading infrastructure. The Singapore-based Sr. OSC Specialist is responsible for providing first-level world-class support in conjunction with solving complex problems, monitoring systems, and ensuring platforms maintain a healthy state — troubleshooting when they do not. A Sr. OSC Specialist may also provide support for certain compliance and/or regulatory support functions. Individuals in this role will often act as a liaison between different stakeholders including global and regional banks, buy-side firms, corporates, prime brokers, and vendors, along with internal business and technology teams. Sr. OSC Specialists must be able to work independently with little to no direct supervision in performing their duties, and will serve as a senior escalation point on the desk during the APAC coverage window — contributing directly to the success of the Singapore operational support unit and the greater organization.Based on follow-the-sun coverage needs, work schedules may need to adjust throughout the year during daylight savings time to provide for overlapping support schedules with other regions, and shift starting times may be as early as 5–6AM SGT.Major Job Duti...