Senior Payroll Representative-6

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.   Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. About you and the role As a Senior Payroll Representative based in Navi Mumbai, you act as the first point of contact for payroll inquiries through phone, chat, or e-Request across various disciplines. You are empowered to support and perform transactional activities that enable HR business processes and deliver a best-in-class employee experience. You may also serve as a resource for less experienced team members.In this role, you develop full proficiency in a range of technical processes and procedures through job-related training and hands-on experience. You apply your knowledge of technical processes and procedures to complete a variety of work assignments. You understand how multiple teams coordinate their efforts and resources to achieve objectives, and you are able to explain complex technical information to members of your team as well as other teams.You are responsible for providing solutions to operational and analytical problems using established procedures and practices. You serve as an informal resource on analytical methods, scientific approaches, and operational processes for less experienced colleagues. Your performance impacts the quality, timeliness, and effectiveness of both your work and your team's work. While you receive guidance on new and complex assignments, you are expected to work independently and apply sound judgment in your day-to-day responsibilities.Key ResponsibilitiesActs as primary point-of-contact for payroll inquiries (via phone, chat, and e-Request), identifying and delivering solutions to employees and People LeadersDelegates and escalates queries as appropriate, but remains responsible through completionTracks progress, and provides continuous feedback to requestors on status of their queriesEngage in improving Knowledge Base and Case Management content for payroll, based on experienceSupports oversight of service operations by responding to service demands as they arise (e.g., volume of calls, staff absence, chat and e-Request queries, etc.)Engages in and drives overall continuous improvement processes (e.g., to reduce inquiry volume)Enables a best-in-class employee experience through exceptional service delivery and subject matter consultation for Time and AbsenceQualificationsAny Graduate with relevant HR and Finance backgro...