Senior Process Specialist - DB Operations
Job Description:Job Title: Senior Process Specialist The Purpose of This RoleUnder general supervision, the associate will be responsible for accurate and timely processing of pension calculations of Low to High complexity in a multi-client environment. Associate must understand fidelity systems, learn and process financial transactions on respective client database. They should also work closely with upstream and downstream processes for the overall service to the end client / participant.The Value You DeliverPension calculation based on customer request received through Customer Service Group or online request.Process various types of pension benefit requests like estimates, termination benefits and final benefits.Benefit calculation should be performed by referring to the plan guidelines for respective clients.Identifying the calculation related system issues and fixing the same within the defined timeliness and accuracy standards.Provide support to internal client focusing teams (Issue Resolution, Audit & Control, Client Service Manager’s etc.)Work towards building functional knowledge and serving as the subject matter expert on assigned clientsHigh quality of work with strong customer orientation.Ensure timely completion of transaction based on the turnaround agreed on the request typeEnsure accurate and timely processing of work itemsContribute to the team environment and overall effective services provided to Fidelity’s client baseTake initiative to undergo training to enhance their individual job performanceValidating and provide inputs to update User Procedure Documentation (UPD)Provide back-up coverage for other transaction processors, as neededThe Skills that are Key to this roleTechnical / BehavioralExcellent verbal and written communication skills required.Strong Comprehension skills. Good at interpretation of plan documents.Strong Problem-Solving Skills and implementing solutionsGood at numbers (numerical ability)Logical reasoning and Analytical thinkingService mind set – Customer or Participant focusStrong PC Software skills (i.e., Excel, Outlook, and Word)Strong interpersonal skills and attention to detailAbility to learn and adapt to changes and new processesMotivated and committed to excellence; positive attitude and “can do” work ethic.The Skills that are Good to Have for this roleAdapt to changeBe flexible with workload and accommodate client needsWillingness to work in “Shifts”Work in a team environmentHow Your Work Impacts the OrganizationContactPurposeFrequencyClient Service ManagerAssists with Client Issues/Inquiries specific to calculationsDailyOperations Deliver LeaderAssists with Client Issues/Inquiries specific to calculationsDailyEmployee ResolutionAssists with Client Issues/Inquiries specific to calculationsDailyOnshore Calculation TeamUses subject matter expertise in training offshore associates and provide resolutionAs neededRetirement Initiation Assists with inquiries; Identifies gaps in processes and ...