Senior Product Consultant

  Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow’s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes.    Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development.Position Summary We are looking for a candidate who is self-motivated, a critical thinker, and has strong communication skills to join our Product Consulting Group. The team is the first point of contact for our clients and provides day-to-day support for platform and workflow-related issues. The team is also involved in handling and resolving operational issues clients face when using our world-class suite of middle/back-office applications and follows up with internal teams per defined SLAs.Responsibilities Client Partnership & Support: Build and manage strong client relationships as the main point of contact, addressing product and application queries while ensuring timely resolutions in line with SLAs. Front-Office Workflow Expertise: Provide expert support across the front-office workflow, including portfolio management, order and execution management (OMS), pre- and post-trade compliance, position keeping/IBOR, trade capture, and data flow into the middle/back office and EDM. Asset Class Coverage: Serve as a Subject Matter Expert for a broad set of asset classes, including equities, fixed income, FX, listed and OTC derivatives, and funds. Operational Excellence & Issue Management: Provide expert support to resolve operational queries, assess issue criticality, collaborate internally to find root causes, and escalate complex matters appropriately. Training & Knowledge Enablement: Deliver client training on the Arcesium platform and continuously update training materials and documentation to keep clients informed and empowered. Insight & Trend Analysis: Keep detailed records of client inquiries to identify patterns and proactively improve service by addressing recurring challenges. Cross-Functional Collaboration & Onboarding: Partner with internal technical teams and Product Management to support operational activities and ensure seamless onboarding of new clients and funds. Qualifications A Bachelor's or Master's degree in a financial discipline with 5 to 10 years of relevant ...