Senior Product Manager, Business Technology

At Ernesta, our mission is to bring gorgeous, design-focused custom rugs to homes and places of gathering through a frictionless, transparent, and affordable experience. At the same price as a store-bought, standard-sized rug, a custom-cut rug from Ernesta is not only a better fit, but it will be higher quality and a better buying experience. We believe that high-quality, custom design shouldn’t be out of reach for consumers, and are working to expand a multi-billion dollar global industry in order to reach this goal. Driven by our collective mission, our team is humble, smart, sincere, and scrappy. We’re a strong team of problem solvers, innovators, and executors, relentlessly focused on creating and delivering beautiful and delightfully simple and seamless solutions and experiences for our customers. Together, we are excited by the potential to change the global design landscape as we know it. About the Role: The Ernesta business technology team builds the technology solutions that power the end-to-end business operation of an industry-leading custom rug purchasing experience. This includes a custom-built order management system, manufacturing workflow tools, and delivery management systems. These systems work together to power a self-service-first purchasing experience that exceeds customer expectations before and after their rug purchase. As a Business Systems Product Manager, you will own the product vision, roadmap, and functional specifications for Ernesta’s in-house order management system. This is a custom-built system, not an off-the-shelf platform — which means you will be defining the domain model, writing detailed product specs, and making build-vs-buy decisions that directly shape what the system can do. You will serve as the bridge between business operations (sales, fulfillment, manufacturing, customer experience) and the engineering team, ensuring that every feature built faithfully represents how the business actually works while being mindful of future expansion. What You’ll Do: Own the product roadmap, prioritization, and feature backlog for Ernesta’s order management system and manufacturing system Translate business goals and operational milestones into a sequenced delivery plan and prioritize features and capabilities based on business impact Functional owner of the order management system and manufacturing system that drives order allocation, logistics routing, and production manufacturing flow Partner with business leaders to define measurable outcomes for each product initiative (e.g., reduction in manual fulfillment effort, improvement in order accuracy, faster time-to-ship) and hold the roadmap accountable to those outcomes. Create rough wireframes and UX flows for internal tool interfaces, collaborating with engineering to define screen layouts, navigation, and user workflows before development begins Review engineering Technical Design Documents to ensure the physical data model and API contracts faithfully repres...