Senior Programme Manager
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Senior Programme Manager
About your role
This role suits a seasoned delivery leader (15–20+ years' experience) who can own the client relationship at executive level, shape programme direction where clarity is lacking, and drive teams toward outcomes in complex multi-stakeholder environments. The ideal candidate will combine deep payments domain expertise with a forward-thinking approach to AI-enabled delivery — leveraging automation, agentic AI, and data-driven decision-making to transform programme execution.
What you’ll do
Strategic Client Leadership
- Own and develop the client relationship at executive level — acting as a trusted strategic partner, not just a delivery manager.
- Lead governance forums, steering committees, and executive reviews with authority and credibility.
- Anticipate client needs, proactively shape engagement strategy, and identify opportunities to deepen the relationship and expand scope.
- Navigate complex client politics and competing priorities, building consensus and driving alignment at senior levels.
- Use AI-supported insights to strengthen client communications, forecasting, and strategic decision-making.
- Manage escalations with composure and judgement, maintaining trust even under pressure.
Programme Delivery & Governance
- Lead multiple concurrent BAU, change, and transformation programmes with varied scope and complexity — taking full accountability for outcomes.
- Own the full delivery lifecycle from initiation through closure, with particular expertise in large-scale card issuing data migration programmes.
- Drive migration strategy, rehearsals, cutovers, and rollback planning with rigour and attention to operational risk.
- Operate confidently in ambiguous environments — structuring unclear programmes, making decisions with incomplete information, and adapting approach as understanding evolves.
- Drive adoption of AI-enabled delivery approaches including automated status reporting, predictive risk and dependency analysis, and data-driven capacity planning.
- Ensure all deliveries meet Fiserv quality standards, contractual commitments, and regulatory obligations.
Team Leadership & Capability Building
- Build, lead, and motivate cross-functional delivery teams — setting clear expectations and fostering a culture of ownership and accountability.
- Mentor and develop project managers and delivery leads within the team.
- Champion consistent use of automation and AI tooling...