Senior Relationship Manager

Permanent Role Brisbane Based Hybrid Ways of Working We're REA   With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.  Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.  Where the team fits in Our Resi Sales team sits at the heart of REA’s Hive model, bringing together Relationship Managers, Specialist Sales, Customer Success and Sales Support to help residential customers get bigger, better results.It’s a collaborative, high-energy team focused on building strong customer partnerships, identifying growth opportunities and connecting customers with the right expertise at the right time. With a strong one-team mindset, the team combines commercial discipline, product knowledge and customer focus to drive adoption, unlock growth and deliver meaningful outcomes for customers and REA.What the role is all about The Senior Relationship Manager is a strategic partner to customers and the internal Hive, acting as the link between customer needs and the people, products and support required to drive growth and success.Customer portfolio managementManage and maintain relationships with a portfolio of tiered customers in a defined market or region, ensuring their needs are understood and addressed.Build depth of relationship with key customers and deliver effective engagement programs that strengthen long-term partnerships.Act as the customer’s trusted advisor for commercial and strategic conversations, including partnership reviews, subscription mix, growth planning and account-level concerns.Revenue growth and retentionIdentify customer needs and growth opportunities, and connect the right Hive team members to progress those opportunities.Grow revenue through product upgrades while maintaining strong product retention across the portfolio.Retain and expand customer investment across REA products including core subscriptions, depth products, commercial products and strategic add-ons.Product adoption and customer valueDrive product and feature usage through regular business reviews and by connecting customers with Customer Success and other specialists where needed.Help customers maximise the value of their REA partnership across subscriptions, branding, add-ons and performance products.Advocate for key platforms and loyalty propositions that improve customer outcomes and engagement.Cross-functional collaborationMaintain strong working relationships across Specialist Sales, Customer Success, Cus...